Any desktop email client that supports IMAP, SSL, and TLS can be configured to access Aspida Mail. This article describes the setup process using Microsoft Outlook 2016.
Start Microsoft Outlook and Go To the File tab and click the Add Account button.
Type in Email Address to add and expand Advanced options. Select ‘Let me set up my account manually’ and click the Connect button.
Select IMAP.
In the Server Information section.
- Enter the ASPIDA mail server name assigned to your domain in the Incoming mail server: text box. (This can change depending on which mail server your domain is hosted on. Once your email domain is configured with ASPIDA Mail you will receive confirmation identifying the incoming and outgoing mail server.)
- The Port number should be 993 and Encryption method SSL/TLS.
- Enter the ASPIDA mail server name assigned to your domain in the Outgoing mail server (SMTP): text box. (This can change depending on which mail server your domain is hosted on. Once your email domain is configured with ASPIDA Mail you will receive confirmation identifying the incoming and outgoing mail server.)
- The Port number should be 465 and Encryption method SSL/TLS (If Port 465 does not work due to limitations within the integration try Port 587).
- The Port number should be 465 and Encryption method SSL/TLS (If Port 465 does not work due to limitations within the integration try Port 587).
In the Logon Information section.
- Enter your password that has been provided to you in the Implementation Email. Click the Connect button.
At this time you should receive a ‘Account Setup is Complete’ message indicating that the account was successfully added.
Click OK to close the Add New Account window.
Important Step!!
Subscribing to Folders
By default when you add a new Aspida Mail IMAP account to Microsoft Outlook your folders visible in Webmail should be automatically created/subscribed.
If some of the folders are not automatically subscribed to, you can add them manually. In order to do this you must complete the following steps:
Open Outlook and right click on one of your Aspida Mail account folders. Click on IMAP Folders…in the menu options.
In the IMAP Folders dialog click the Query button to generate a list of all IMAP folders.
In the Folders list click each of the unsubscribed folders and click the Subscribe button. Once you have subscribed to all the IMAP folders you will see a folder icon next each to each folder. Click the OK to close the dialog.
You should now see all the folders under your Aspida Mail account in Microsoft Outlook.
Note: The Bulk IMAP folder is your personal quarantine. This is where Aspida Mail places messages that it detects as possible spam. Subscribing to this folder enables you to monitor your quarantined email to make sure that none of them are actually legitimate email that were mistaken for spam.
