Accessing Encrypted E-mail Messages Print

  • 16

Aspida Mail uses Identity Based Encryption (IBE) to encrypt email messages containing electronic protected health information (ePHI).  When a user sends an email the ASPIDA Mail server applies various policies to the email. If a policy or rule match is found, the mail server encrypts the email with a public key using the recipients email address and sends a notification to the recipient.

The notification email contains an HTML attachment, with instructions and links informing the recipient how to access the encrypted email.

replacement message

If this is the first time the recipient receives a secure email, the recipient must follow the instructions to register on the Aspida Mail server before reading email.

ibe access


Once a password is created, registration is complete and the user will be logged in to view the message.

*If the recipient has registered with the ASPIDA Mail server previously (and accessed the mailbox within the last 30 days), the recipient only needs to log in to the ASPIDA Mail server to read email.

When the recipient opens the mail on the ASPIDA Mail server, the email is decrypted automatically.

ibe email

Note: Recipients of secure mail have a time window of 30 days to register before the registration expires. If the registration is not completed within this time window, we must reset the account on our end.

After 30 days of inactivity, recipient accounts are terminated by the mail server. If a recipient receives another secure mail after the 30 days, they will need to register again.
Secure mail will be saved on the mail server for 15 days.

Forgot Password? Click 'Forgot the Password?' on the Webmail login page and a link to reset your account will be emailed to you. You will have 1 hour to complete the password reset.

Was this answer helpful?

« Back