Articles

 Are there any size limits for attachments?

Email clients such as MS Outlook have file attachment size limits. These limits are specific to...

 Can Aspida Mail integrate with my Practice Management software?

Yes.  Aspida Mail can integrate with any Practice Management software that utilizes SMTP, IMAP,...

 Can I access Aspida Mail on my mobile device?

Yes.  Aspida Mail can be accessed on any web-enabled device, i.e. Android, iPad, iPhone, Windows...

 Can I access Aspida Mail outside of my office?

Yes.  Aspida Mail’s webmail interface can be accessed from any browser.  Aspida Mail can also be...

 Can I move emails out of my Bulk folder into my Inbox?

Yes. Simply drag and drop the email back into your inbox. If the problem is recurring, you can...

 Can I put protected health information (PHI) in the subject line of the encrypted email?

There is no policy that prevents you from adding PHI in the subject line of an encrypted email....

 Can encrypted emails be forwarded?

If you are an Aspida Mail customer, using a mail client such as MS Outlook or the Aspida webmail...

 Can my office send encrypted emails to non-Aspida users?

Yes.  Non-Aspida users have to register with Aspida Mail creating a profile and then they are...

 Does everyone in my office need to have their own individual email?

For compliance and auditing reasons it is recommended that each user that requires email access...

 How can I customize my anti-spam settings?

To manage anti-spam settings you will need to log into the Aspida webmail interface. Once there...

 How can I find out if I have unread email?

Each mailbox folder’s name will be followed by a number indicating the number of unread messages...

 How do I de-activate an email account for an employee that is no longer with my practice?

In the event that you need to de-activate an email account, contact Aspida Mail support:...

 How do I download an attachment?

To download an attachment, with the email open, double-click the attachment. A new window will...

 How do I know when the recipient has read my encrypted email?

When the recipient has read the encrypted email, the sender will receive a read receipt email...

 How does Aspida Mail know when to encrypt an email?

Before an email message is transmitted, the message is scanned for the keyword: encrypted.  This...

 I am trying to print out of Aspida webmail, but the font appears very small?

The web browser being utilized dictates the printing functionality.  If the user is using...

 I have more than 10 employees, can I purchase more email accounts?

Yes. Additional accounts can be purchased for a small monthly fee. Please contact your...

 If I want additional storage, can I purchase more?

Yes. Additional storage can be purchased for a small monthly fee. Please contact your...

 Is a dental practice required to encrypt their email?

The Security Rule, effective in 2005, does not require encryption. It does require an office to...

 My office doesn’t use Microsoft Outlook; can I still use Aspida Mail?

Yes. Aspida can be used exclusively through the webmail interface or through any other desktop...

 What are email aliases?

An email alias refers to an address that is associated with other destination email address(es)....

 What happens to my old emails once I switch over to Aspida Mail?

If you are using Microsoft Outlook old emails can be archived in a Personal Folder Storage (.pst...

 What is the Bulk folder?

The Bulk folder is your personal quarantine. This is where Aspida Mail places messages that it...

 What should I do if I forget my password?

In the event you forget your email password contact Aspida Mail support: support@aspida.us and...

 Why are legitimate email sometimes sent to Bulk?

While efforts are made to recognize and correctly deliver legitimate, solicited email directly to...

 Why can’t I send an email?

The most common reason for delivery failure is that the recipient’s email address is not correct....